Secret Floral

We deliver our products from Mondays to Sundays between 10.00 am to 6.00 pm (no specific delivery time)

In event of peak periods, our delivery service can be completed between 10.00am to 8.00pm. Customers will be informed should there be any delays.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postal code and contact number of the intended recipient, together with your contact number or email address so that we can notify you in the event that any delivery problems are encountered.

Please note that it is your full responsibility to ensure the recipient will be at the provided address to receive the product during the intended delivery date.

Please note that if the recipient may not be home to receive them, we recommend that you have the product to be delivered to their workplace instead.

Our delivery areas are physical addresses within Kuala Lumpur, and selected areas in Selangor. We do not deliver to other states at this moment.Under standard delivery procedure, we are unable to deliver any product addressed to a PO Box.

Please be aware that the delivery person will deliver the product to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address or if the recipient refuses or fails to return the product. If the recipient fails to make contact with us or the delivery person in good time, we reserve the right to charge for re-delivery to either the same address or an alternative address.

We do not guarantee the delivery to be on time and we shall not be held liable for any failure to perform in our obligations whereby such failure is a result of natural phenomena (severe weather conditions and natural disasters such as heavy rain, storm, flood etc.).